Inkward · mittl medien
Inkward is built by one person. Your message reaches me directly, not a ticket queue.
Email is fastest: robert@inkward.life. I usually reply the same or the next day. If it concerns your account, please write from the address you signed up with.
I cannot see your journal entries. To look into a problem I only need the date, the device, and what you expected to happen.
The link comes from an inkward.life address and is valid for one hour. Check your spam folder and make sure you used the address you signed up with. If nothing turns up, write to me — I can see whether the mail went out.
Open Settings in the app and start the sync by hand. New pages take a moment before they appear in your mirror. If it stays empty, tell me the date of the page and which device you write on.
Settings lists your connected devices and lets you renew a connection there. For reMarkable and Supernote you will need a fresh code from your account with the maker.
If you subscribed on the web, manage it through the link in Settings. If you paid inside the app, it runs through your Apple or Google account — that is where you cancel it too.
Photograph the page again in better light and without shadows. If one page is read badly again and again, send it my way — examples like that are how the recognition gets better.
You can delete your account and all its data yourself — the steps are on Delete account. What happens to your writing is described in the privacy policy.